STANDARD DELIVERY
Free delivery when you spend £50 and over, £4.50 for orders under £50. Exceptions apply to large items and items being delivered to non-UK mainland locations.
SMALLER ITEMS
Smaller items are usually delivered within 5 working days, Monday to Saturday, 7.30 am – 6.30 pm. Some couriers may deliver slightly earlier or later.
Once your item has left our warehouse, we’ll send you an email with tracking information.
Couriers we use for standard deliveries include Royal Mail, Hermes, DHL and DPD.
LARGER ITEMS
Larger items and large orders, will be delivered by one of our approved couriers.
NEXT DAY DELIVERY
We also offer next day delivery, for an additional charge – costs and details are provided before you finalise your order at the checkout.
HIGHLAND & RURAL POSTCODES
If you live in a highland, island or rural postcode, the delivery may take longer than 7 working days. Our carrier will contact you after you place your order to arrange delivery. We always aim to deliver your order within 7 working days, but it’s subject to postcode and carrier availability.
DO YOU DELIVER TO NORTHERN IRELAND?
Yes, we can deliver to most BT postcodes. You can find out if we deliver a product when you check out.
DO YOU DELIVER TO THE CHANNEL ISLANDS, THE ISLES OF SCILLY AND THE ISLE OF MAN?
Yes, however, geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to the Channel Islands, Isles of Scilly and the Isle of Man.
Goods delivered to the Channel Islands may be liable for Customs duties in accordance with the Channel Islands import rules. The recipient of the goods, who may not be the person who has ordered them, will receive a separate request for payment of these charges.
As we have no control over these charges and cannot predict what they may be, we are sorry that we are not able to offer any assistance on these processes. We would advise that you check the imports charges applicable before ordering goods.
We’re sorry that we can’t deduct VAT when charging for goods. If you’re a resident in the Channel Islands and qualify for a VAT refund, please contact Customer Services after your goods have been delivered. We’ll then credit the amount of VAT charged.
DO YOU HAVE ANY DELIVERY RESTRICTIONS?
We do reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we’ll notify you as soon as possible.